Frequently Asked Questions

How long will it take for my order to arrive?

Once the purchase is complete, the order processing begins immediately. At the end of the processing, the package will be entrusted to the express courier and delivered within 24-48 hours within the territory. national.

Could the package arrive damaged?

All shipments are meticulously prepared with double boxing and high-strength packaging to ensure minimal impact from potential damage caused by third parties (e.g., courier).

How much does shipping cost?

Shipping within the national territory (including islands) is completely free for orders over €80.

Is it possible to track the package?

Once your order has been processed and the package has been handed over to the courier, you will receive a shipping confirmation email containing the tracking number to monitor its status.

Are the products genuine or fake?

SnkrsZoo 100% GUARANTEES the authenticity of all products in the catalog, as all items on our website are also available in our physical store in Rome, and SnkrsZoo is the sole owner of the entire catalog.

Is it possible to sell you a pair of shoes?

We are available to evaluate your proposals. WE DO NOT OFFER CONSIGNMENT SALES; SnkrsZoo is the sole owner of all available items.

Can I cancel an order?

It is not possible to cancel an order on snkrszoo.com; you can initiate the return process within 14 days of receiving your order by emailing us at info@snkrszoo.com or contacting us directly at this number.

+39 388 241 4987.

Is it possible to make a return on snkrszoo.com?

If, for a valid reason, you are not satisfied with your purchase, you can initiate the return procedure by making a request within 14 days of receiving your order. The returned product must be in perfect condition, showing no signs of wear and tear, and complete with all its components. If extra laces or accessories are included, they must be returned in the same condition as received. Return shipping costs are the responsibility of the customer. Upon receipt of your return, SnkrsZoo reserves the right to approve or refuse the return if it does not comply with the above conditions. If the return is approved, the customer will receive a full refund to the payment method used at the time of purchase. Returns are not possible for second-hand products.

I'm afraid of getting the wrong size, how do I find the right size for me?

You can consult our size charts on each product page. They will help you choose the most suitable size. If you have any doubts, you can always call us or contact us via email or Whatsapp.

I have a problem with an order, what should I do?

How can I contact you?

Click here to contact us. You can email us at info@snkrszoo.com , contact us on WhatsApp by clicking the icon in the bottom right, or call us at +39 388 241 4987. If you are in Rome, visit our store at Via Federico Enriques 8/10, 00146.